Betrophies Privacy Policy

At Betrophies Casino, we take your privacy seriously and are committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit betrophies.com, register an account, or use our casino, live casino, sports betting and virtual sports services. By using our platform, you agree to the practices described below.

Who We Are

Our services are owned and operated by Windward Circle B.V., registration number 150466, registered at Emancipatie Blvd. Dominico F. Don Martina 31, New Haven Office Ctr., Willemstad, Curacao. We hold a licence from the Curacao Gaming Authority, licence OGL/2024/1135/0484, issued under the National Ordinance on Games of Chance. Our independent agent is EVIM Management Ltd, registered in Cyprus, and our platform is powered by Ardevar Ltd. We at Betrophies process your data in accordance with the laws of Curacao and applicable data protection standards in the markets we serve.

Information We Collect

When you create an account or interact with Betrophies Casino, we collect various categories of information necessary to provide our services, verify your identity, and comply with our licensing obligations.

We collect registration details such as your name, date of birth, email address, phone number and residential address
We gather payment and transaction data when you use Visa, Mastercard, Maestro, Skrill, Neteller, ecoPayz, Rapid Transfer, Interac or PayRedeem
We record your gaming activity, including deposits, withdrawals, bets placed and bonuses claimed
We track technical information such as your IP address, device type, browser and language settings
We may request identity verification documents to confirm your age and identity before processing withdrawals

How We Use Your Information

Our Betrophies platform uses your personal data for several core purposes connected to running a safe and compliant gaming service. We use your details to verify your identity, process deposits and withdrawals, prevent fraud, and ensure compliance with our licence requirements. Our team also relies on your contact information to deliver customer support via live chat and email, available 24/7 in English. We at Betrophies Casino may use your data to communicate promotional offers, such as our Welcome Casino Package or weekly reload bonuses, unless you opt out of marketing communications.

Legal Basis for Processing

We process your information based on the necessity of fulfilling our contractual obligations to you, complying with legal and regulatory requirements under our Curacao licence, and, where applicable, your consent for marketing purposes. You may withdraw consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, our Betrophies Casino may share information with trusted partners where necessary to operate our services effectively.

We share transaction data with payment processors to complete deposits and withdrawals
We may disclose information to regulatory authorities, including the Curacao Gaming Authority, upon lawful request
We work with game providers such as Endorphina, Vivo Gaming, Betsoft, Evoplay, Pragmatic Play and Gamzix, who may receive limited gameplay data to operate their games
We may share data with fraud prevention and identity verification services

Data Security

We at Betrophies implement technical and organisational measures designed to protect your personal information from unauthorised access, loss or misuse. Our systems use encryption protocols for sensitive data such as payment details, and we restrict internal access to personal information based on operational necessity. While we strive to maintain robust security standards, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute protection.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory and accounting obligations. Our Betrophies team may retain transaction records, identity verification documents and communication history even after account closure, particularly where required under Curacao gaming regulations or to resolve disputes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our privacy practices aim to respect these rights wherever applicable.

You may request access to the personal data we hold about you
You may ask us to correct inaccurate or incomplete information
You may request deletion of your data, subject to our legal retention obligations
You may object to or restrict certain types of processing, including marketing communications
You may request a copy of your data in a portable format where technically feasible

To exercise any of these rights, please contact us at [email protected]. For account closure requests, reach out to [email protected], and for self-exclusion inquiries, contact [email protected].

Restricted Jurisdictions

Our Betrophies Casino does not accept registrations from residents or citizens of certain restricted countries, including the United States, Russia, China, the United Kingdom, and several other jurisdictions listed in our Terms and Conditions. We collect and verify location and identity data specifically to enforce these restrictions and comply with our licensing obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing betrophies.com, remember your preferences, and analyse site performance. For more detailed information about the specific cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Children's Privacy

Our services are intended exclusively for adults. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete associated data.

International Data Transfers

As our operations involve partners and service providers located in different countries, your personal data may be transferred outside your country of residence, including to Curacao, Cyprus, and other jurisdictions where our processors operate. We take reasonable steps to ensure such transfers comply with applicable data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our Betrophies platform after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. We are available 24/7 via live chat and email to address your privacy concerns and help with any data-related requests.